Error on Our Contact Forms (RESOLVED)

Posted by in Company | June 3, 2014

If you tried to contact us in the last few days using any of our forms on our website, you may have noticed that the contact forms seemed to not be submitting your information. You may had click “Submit” several times hoping it would go through. Well, we actually did receive all those form submissions and replied promptly.

We started receiving multiple submission of the same contact forms, which is what prompted us to check and diagnose the problem.

The problem was on a tracking Javascript that was conflicting with the form submission, thus not giving you a confirmation that we had received your information. We use this script to track how many times the forms get submitted each month.

The good news is that this is now RESOLVED. We never stop receiving your requests, but we understand it may had been frustrating not knowing if the form was submitted.

Hey! Even eCommerce Development and Web Design companies get quirks like this on their sites every now and then! Good thing we caught it soon.

Thank you for your patience and we look forward to continue hearing from you.

Sincerely,

-The Team at Trepoly.

BigCommerce.Expert

Posted by in Company,eCommerce | May 15, 2014

Look no further. You have found your BigCommerce Experts! With over 4 years of experience on BigCommerce we can get you from zero to hero in no time.

Premium Partner Badge - Large

Get a quote on your next BigCommerce project. We are a BigCommerce Premium Partner and we get chills pushing the platform to it’s limits. We are also an active contributor to the BigCommerce Community and every now and then revel a secret or two about the tricks we keep under our sleeve to impress our customers.

Building your dream BigCommerce store starts right here. All you need to do is click the button and Get A Quote or go to our Contact Us page and get this going.

What are you waiting for? CLICK IT!

Get a Quote!

Facebook Checkout

Posted by in eCommerce,mCommerce | May 6, 2014

Facebook Checkout Button

Facebook will soon be improving the checkout process on eCommerce sites across the world. If you are a regular online shopper you don’t want to have to type your information every time into every online store you visit.

People trust Facebook with their most personal information and living experiences. Adding a secure way to store your billing and shipping information, as well as your preferred credit card information to shop online will allow you to checkout faster, enabling auto-fill of Checkout forms, thus making it easier to shop online.

WHO WOULD BENEFIT? 
Both online shoppers and online merchants will benefit from an easier Checkout Process.

HOW? 
By allowing Facebook users to auto-fill Checkout Page forms with their personal information with the click of a button.

WHY? 
To make it easier to shop online.

Once you click the Auto-fill button using Facebook you will only need to select the shipping method and confirm the order. That’s it! Super simple, super easy.

Leave your comments on this topic below.

BigCommerce – Facebook Checkout

Posted by in eCommerce | May 6, 2014

 

BigCommerce Facebook Checkout Banner

Facebook has just announced they are currently testing autofill capabilities on eCommerce websites, meaning that Facebook users will have the ability to autofill Checkout forms in order to complete their orders faster.

This is  great news for online merchants! We can’t imagine there will be any resistance adopting a feature that will reduce so much friction on the conversion process.

We all know most online shoppers drop at the last minute resulting on “abandoned carts”. Facebook checkout will minimize the amount of effort needed to complete an order.

BigCommerce Facebook Checkout

BigCommerce has always been looking for new and innovative ways to integrate Facebook as a sales channel as well as easy sharing and liking of products of its customers’ online stores.

Will BigCommerce jump on this opportunity? We sure hope so, as many BigCommerce customers would like to be able to provide this option to Facebook user and really experience the difference on conversion rates this could provide.

Would you like BigCommerce to implement Facebook Checkout?

Would you even consider an eCommerce Platform which doesn’t support Facebook Checkout once it rolls out?

Closing the Ordering Cycle

Posted by in eCommerce | April 18, 2014

 

Ordering Cycle

 

We have all been there after placing an order online. Wondering…. Did they received my order? Did I place the order correctly? I hope I got everything right. Now… where do I click next? Do I need to logout? Close the window?

These are all valid questions that popup in your customers’ heads after placing an order. So why not address them all?

Did they receive my order?

Make sure to add the necessary wording in your Order Confirmation page to assure your customer that his/her order has been received and is now being processed. Follow up with an automated email if possible to confirm the items that were ordered and when to expect them to be delivered.

Did I place the order correctly?

The Order Summary in the Order Confirmation page is important. Also, offer your phone number so the customer can call with any questions or updates to their order (think Upsell here).

Now… where do I click next?

A clear call to action with 1 button should suffice for this. Have a button in your Order Confirmation page that reads “Logout & Go to Home Page”. This will create a sense of closure to the Ordering Cycle.

Do I need to Logout?

Logging out of any website or online store after you have finished using it is a good habit. Specially on shared computers. Helping your customers logout after completing an order gives them a sense of security and protects them (and you) from unauthorized use and access of their profile, order history, and even automated return requests. Again, providing a “Logout” button in the Order Confirmation page will address this problem.

Should I close the window?

Closing a window doesn’t necessarily logs you out of a website or online store. The browser’s cookies and history could bring you back into the store as a logged in user after you open a new window and navigate back to the store. Again, logging out manually is just a good habit, so provide this option to your customers and close the Ordering Cycle.

Discussion Question:
What do you offer on your online store or website to close the Ordering Cycle and how does it work for you?

 

BigCommerce & the Heartbleed Bug

Posted by in eCommerce | April 13, 2014

 

BigCommerce-Heartbleed

A lot of concern has built around the BigCommerce platform user base, and with good reason.

The good news are that BigCommerce is assuring all their customers that their platform has been successfully patched and that many online stores were not even affected based on their current OpenSSL software version.

The Heartbleed Bug was an extremely dangerous vulnerability that affected hundreds of thousands of websites using the OpenSSL software package. Basically what we thought that was secure could actually be intercepted and decoded by cyber-criminals to read passwords and other sensitive information while in transit.

Here is what BigCommerce had to say about this issue:

Were Bigcommerce stores susceptible to this vulnerability?
The majority of Bigcommerce storefronts were never exposed to this vulnerability due to the version of OpenSSL in use.

Since March 26, 2014, some newer stores were provisioned on an infrastructure which used a version of OpenSSL susceptible to this vulnerability. Bigcommerce has patched the affected infrastructure and it is no longer vulnerable.

Is there anything else I need to do?
While the majority of Bigcommerce storefronts were never exposed, merchant logins are performed through bigcommerce.com and login.bigcommerce.com, which were susceptible to attack. Both of these websites were patched on April 7, 2014.

While there is no evidence that any sensitive information was exposed, we recommend changing your store passwords as a precaution.

-Chris Bulton (BigCommerce Staff Member)

While the Heartbleed Bug has been a big issue for many online retailers, online store running on the BigCommerce platform can rest tonight knowing their sites are secure.

Now… What about addressing the Consumers’ fear? We recommend you use one of our “Heartbleed SAFE Site” and “Heartbleed Verified SAFE Site” seals. You can learn more and download the seals from our previous post or CLICK HERE to go there now.

 

Trepoly BigCommerce Quote

 

Heartbleed Safe & Verified Safe Site Seals

Posted by in Company,eCommerce | April 13, 2014

Heartbleed Safe Site Seal
Heartbleed Verified Safe Site Seal

Heartbleed Safe Site Seal Box

Heartbleed Verified Safe Site Seal Box

With the recent developments on the Heartbleed vulnerability we went ahead and created the “Heartbleed SAFE Site” and the “Heartbleed Verified SAFE Site” seals. Now more than ever, it is of utmost importance to reassure your online store visitors that their information is safe and secure while browsing and shopping on your site.

Right-Click and Download these seals to your computer and display them prominently on all of your online store or website pages.

CLICK THE IMAGES ABOVE TO DOWNLOAD FULL RESOLUTION IMAGES

Both the “Heartbleed SAFE Site” and the “Heartbleed Verified SAFE Site” seals should only be used and displayed after your site has passed a thorough site scan and found to be trully SAFE, fixed, or unaffected by the Heartbleed vulnerability. Do your homework and do not mislead visitors with these badges on your site without actually checking first.

These seals are FREE TO USE.*

About the Heartbleed Vulnerability

The Heartbleed vulnerability is a bug that affects hundred of thousands of sites across the web. It’s a flaw in a software package called OpenSSL, which has been used to secure bank websites, online stores, and many other websites across the world. It was believed that websites using this method of security would not be susceptible to third-party interception of sensitive data such as passwords, however the Heartbleed bug has proven that this method was not secure and needs to be resolved immediately by those websites using the OpenSSL software package.

*Trepoly, LLC does not warranty the safety of the sites displaying these site seals and is not endorsing them in any way expressed or implicitly. Always apply your best judgement while transacting information with any website on the web.

BigCommerce Premium Template Customization

Posted by in Company,eCommerce | January 29, 2014

BigCommerce has rolled out a new product withing their eCommerce Platform. Now you have the option to buy and install Premium Templates and with this comes the need to customize it to fit your Business’ needs.

Get a Quote!

 

Let us save you time by customizing your BigCommerce Premium Template. We are experts at customizing BigCommerce Stores and we can do it for you too.

Visit our Portfolio Page to see our previous work or learn more About Us.

We are looking forward to working with you!

 

BigCommerce Premium Templates Available Now

Posted by in eCommerce | January 29, 2014

BigCommerce has rolled out a new feature where you can purchase Premium Templates directly from your BigCommerce Control Panel.

Simply log in to your BigCommerce admin panel and go to Design/Themes/Available Themes. There you will see a Premium Template available for $140 USD.

You can click on View Demo to go to a live store using this premium template. The name of the Demo Store is Samonika and you can demo it HERE.

Samonika - BigCommerce Premium Template

Denver eCommerce Web Design Company

Posted by in Company | November 7, 2013

Our Address: 360 Acoma St, Suite 54, Denver, CO 80223

We work from Denver, CO; the Mile High city. And when it comes to eCommerce Web Design, we deliver Mile High service!

Perfectionists-at-heart, our team of Graphic Designers and eCommerce Experts will blend their abilities to create a perfect space for your online business. We’ll look at your competitors, find what is working and what’s not, get our ideas down to paper, unto the computer and work our magic to come up with 2, 3 or more ideas to share with you so you can choose the one that fits your business best.

Need an eCommerce Design Company that you can meet face-to-face to address your concerns? No problem! We are right here in Downtown Denver. Speer Blvd and Broadway actually, and you are welcome to come visit us. Appointments are best, as we usually stick to a schedule to deliver our quality work to many clients at once.

Get a Quote!Request an Appointment

Although we are local to Denver we actually do a lot of work outside our beautiful state of Colorado. Here is a snapshot of a map detailing where some of our clients are located in North America. De we only have clients in North America? Heck no! We have clients all the way to the Netherlands, Malaysia, the UK and Australia.

Denver Map - eCommerce Web Design Clients

 

Stop worrying about working with a Web Design Company from Out-of-State. We are right here in Denver, and we would like to help you succeed online! Request a FREE QUOTE today, talk to us on the phone, come see us and let’s get to work on your online store.

From Denver to the world, your online store can be ready in as little as 2 weeks. There is no time to waste and we are looking forward to hearing from you!