Closing the Ordering Cycle

Posted by in eCommerce | April 18, 2014

 

Ordering Cycle

 

We have all been there after placing an order online. Wondering…. Did they received my order? Did I place the order correctly? I hope I got everything right. Now… where do I click next? Do I need to logout? Close the window?

These are all valid questions that popup in your customers’ heads after placing an order. So why not address them all?

Did they receive my order?

Make sure to add the necessary wording in your Order Confirmation page to assure your customer that his/her order has been received and is now being processed. Follow up with an automated email if possible to confirm the items that were ordered and when to expect them to be delivered.

Did I place the order correctly?

The Order Summary in the Order Confirmation page is important. Also, offer your phone number so the customer can call with any questions or updates to their order (think Upsell here).

Now… where do I click next?

A clear call to action with 1 button should suffice for this. Have a button in your Order Confirmation page that reads “Logout & Go to Home Page”. This will create a sense of closure to the Ordering Cycle.

Do I need to Logout?

Logging out of any website or online store after you have finished using it is a good habit. Specially on shared computers. Helping your customers logout after completing an order gives them a sense of security and protects them (and you) from unauthorized use and access of their profile, order history, and even automated return requests. Again, providing a “Logout” button in the Order Confirmation page will address this problem.

Should I close the window?

Closing a window doesn’t necessarily logs you out of a website or online store. The browser’s cookies and history could bring you back into the store as a logged in user after you open a new window and navigate back to the store. Again, logging out manually is just a good habit, so provide this option to your customers and close the Ordering Cycle.

Discussion Question:
What do you offer on your online store or website to close the Ordering Cycle and how does it work for you?

 

BigCommerce & the Heartbleed Bug

Posted by in eCommerce | April 13, 2014

 

BigCommerce-Heartbleed

A lot of concern has built around the BigCommerce platform user base, and with good reason.

The good news are that BigCommerce is assuring all their customers that their platform has been successfully patched and that many online stores were not even affected based on their current OpenSSL software version.

The Heartbleed Bug was an extremely dangerous vulnerability that affected hundreds of thousands of websites using the OpenSSL software package. Basically what we thought that was secure could actually be intercepted and decoded by cyber-criminals to read passwords and other sensitive information while in transit.

Here is what BigCommerce had to say about this issue:

Were Bigcommerce stores susceptible to this vulnerability?
The majority of Bigcommerce storefronts were never exposed to this vulnerability due to the version of OpenSSL in use.

Since March 26, 2014, some newer stores were provisioned on an infrastructure which used a version of OpenSSL susceptible to this vulnerability. Bigcommerce has patched the affected infrastructure and it is no longer vulnerable.

Is there anything else I need to do?
While the majority of Bigcommerce storefronts were never exposed, merchant logins are performed through bigcommerce.com and login.bigcommerce.com, which were susceptible to attack. Both of these websites were patched on April 7, 2014.

While there is no evidence that any sensitive information was exposed, we recommend changing your store passwords as a precaution.

-Chris Bulton (BigCommerce Staff Member)

While the Heartbleed Bug has been a big issue for many online retailers, online store running on the BigCommerce platform can rest tonight knowing their sites are secure.

Now… What about addressing the Consumers’ fear? We recommend you use one of our “Heartbleed SAFE Site” and “Heartbleed Verified SAFE Site” seals. You can learn more and download the seals from our previous post or CLICK HERE to go there now.

 

Trepoly BigCommerce Quote

 

Heartbleed Safe & Verified Safe Site Seals

Posted by in Company,eCommerce | April 13, 2014

Heartbleed Safe Site Seal
Heartbleed Verified Safe Site Seal

Heartbleed Safe Site Seal Box

Heartbleed Verified Safe Site Seal Box

With the recent developments on the Heartbleed vulnerability we went ahead and created the “Heartbleed SAFE Site” and the “Heartbleed Verified SAFE Site” seals. Now more than ever, it is of utmost importance to reassure your online store visitors that their information is safe and secure while browsing and shopping on your site.

Right-Click and Download these seals to your computer and display them prominently on all of your online store or website pages.

CLICK THE IMAGES ABOVE TO DOWNLOAD FULL RESOLUTION IMAGES

Both the “Heartbleed SAFE Site” and the “Heartbleed Verified SAFE Site” seals should only be used and displayed after your site has passed a thorough site scan and found to be trully SAFE, fixed, or unaffected by the Heartbleed vulnerability. Do your homework and do not mislead visitors with these badges on your site without actually checking first.

These seals are FREE TO USE.*

About the Heartbleed Vulnerability

The Heartbleed vulnerability is a bug that affects hundred of thousands of sites across the web. It’s a flaw in a software package called OpenSSL, which has been used to secure bank websites, online stores, and many other websites across the world. It was believed that websites using this method of security would not be susceptible to third-party interception of sensitive data such as passwords, however the Heartbleed bug has proven that this method was not secure and needs to be resolved immediately by those websites using the OpenSSL software package.

*Trepoly, LLC does not warranty the safety of the sites displaying these site seals and is not endorsing them in any way expressed or implicitly. Always apply your best judgement while transacting information with any website on the web.

BigCommerce Premium Template Customization

Posted by in Company,eCommerce | January 29, 2014

BigCommerce has rolled out a new product withing their eCommerce Platform. Now you have the option to buy and install Premium Templates and with this comes the need to customize it to fit your Business’ needs.

Get a Quote!

 

Let us save you time by customizing your BigCommerce Premium Template. We are experts at customizing BigCommerce Stores and we can do it for you too.

Visit our Portfolio Page to see our previous work or learn more About Us.

We are looking forward to working with you!

 

BigCommerce Premium Templates Available Now

Posted by in eCommerce | January 29, 2014

BigCommerce has rolled out a new feature where you can purchase Premium Templates directly from your BigCommerce Control Panel.

Simply log in to your BigCommerce admin panel and go to Design/Themes/Available Themes. There you will see a Premium Template available for $140 USD.

You can click on View Demo to go to a live store using this premium template. The name of the Demo Store is Samonika and you can demo it HERE.

Samonika - BigCommerce Premium Template

Denver eCommerce Web Design Company

Posted by in Company | November 7, 2013

Our Address: 360 Acoma St, Suite 54, Denver, CO 80223

We work from Denver, CO; the Mile High city. And when it comes to eCommerce Web Design, we deliver Mile High service!

Perfectionists-at-heart, our team of Graphic Designers and eCommerce Experts will blend their abilities to create a perfect space for your online business. We’ll look at your competitors, find what is working and what’s not, get our ideas down to paper, unto the computer and work our magic to come up with 2, 3 or more ideas to share with you so you can choose the one that fits your business best.

Need an eCommerce Design Company that you can meet face-to-face to address your concerns? No problem! We are right here in Downtown Denver. Speer Blvd and Broadway actually, and you are welcome to come visit us. Appointments are best, as we usually stick to a schedule to deliver our quality work to many clients at once.

Get a Quote!Request an Appointment

Although we are local to Denver we actually do a lot of work outside our beautiful state of Colorado. Here is a snapshot of a map detailing where some of our clients are located in North America. De we only have clients in North America? Heck no! We have clients all the way to the Netherlands, Malaysia, the UK and Australia.

Denver Map - eCommerce Web Design Clients

 

Stop worrying about working with a Web Design Company from Out-of-State. We are right here in Denver, and we would like to help you succeed online! Request a FREE QUOTE today, talk to us on the phone, come see us and let’s get to work on your online store.

From Denver to the world, your online store can be ready in as little as 2 weeks. There is no time to waste and we are looking forward to hearing from you!

BigCommerce White Labeled Design Partner

Posted by in Company,eCommerce | October 31, 2013

Make a profit, keep your client happy and hire US to do the work!

One of your clients wants to switch or open a new store in BigCommerce but you don’t want or can provide that service? No need to let is pass! WE CAN HELP. We have completed many projects for small and large design companies that don’t want or have the time to learn the BigCommerce platform. We are listed as “Experts” by BigCommerce and, above that, we are part of a select group of “Premium BigCommerce Partners”.

Trepoly | BigCommerce Premium Partner | Colorado

You can rely on:

  • Our EXPERTISE
  • CONFIDENTIALITY and
  • DISCRETION to serve your clients

Every BigCommerce White Labeled Design Project gets handled directly with you. We never speak or contact your client. Plus you get all the credit for the excellent work. Hopefully you will be able to sell more BigCommerce Designs and we will be here for you to help you develop them on time.

Ready for a FREE QUOTE?

Get Started!

Professional BigCommerce Design at your service. We create great Custom BigCommerce Designs you can be proud to present to your clients. No need to hire a developer in-house to do the work. Let us help you generate more sales and capture those clients looking for a BigCommerce store.

Nothing on our White Labeled BigCommerce Designs gets ever linked to us. Not even on the source code. We respect your business and look forward to repeat projects with your company.

We currently serve several BigCommerce Design Agencies in the U.S. and have a great relationship with them. Great prices and great service keeps them coming back to us for their BigCommerce projects. Do you have a Custom Template or Custom BigCommerce Design you need implemented into the platform? We handle those all the time. Click the button and get a free quote today. You’ll be glad you did!

Direct Checkout – Landing/Checkout Page

Posted by in eCommerce | September 11, 2013

We all know that fewer clicks mean higher conversion rates.

So you need a Product Landing Page that can also be your Checkout Page? Most shopping cart platforms make your visitors go through preset steps such as:

  1. Landing Page (click to add to cart)
  2. Cart Page (click to checkout)
  3. Checkout Page (click to submit order)

 

But for those of you in the infomercial industry or one product companies, the Direct Checkout System works best. Why? Because your landing page IS your Checkout page!

Nexternal Logo

This means that your customer goes to your Product Page and he/she can read the product description, select the quantity, select the options (size, color, etc), enter his/her shipping and billing information and CLICK ONLY ONE BUTTON to submit his or her order. Now that’s fast AND beautiful!

If you are wondering which shopping cart allows you to do this then look no further. Go straight to NEXTERNAL and open a FREE TRIAL (no credit card required).

We have also found that editing and customizing your store is actually quite simple.

So boost your conversion rates, provide a Direct Checkout page using Nexternal’s Shopping Cart and then come back if you need sweet customization of your store.

Direct Checkout Example

Get This

BigCommerce Product Page Customization

Posted by in Company,eCommerce | August 22, 2013

When PGATourBelts.com from Colorado Springs, CO needed to customize their Product Page layout, they came to us. Just last week, Phil from PGATourBelts.com approached our team requesting our services to provide a more efficient and user-friendly Product Page layout. Their BigCommerce store has been doing really well but these changes were needed to further improve conversions.

We had a quick online meeting with Phil and armed with Photoshop at hand we were able to find the best layout of the content for him. Once approved, we went to work and just a few hours later we had a working base. It only took a couple of days to complete his request and Phil was absolutely pleased with our work.

We look forward to continue our relationship with PGATourBelts.com

THANK YOU for trusting in us to deliver an exceptional work for you.

BigCommerce Product Page Customization

BigCommerce Product Page Customization

Fastest Custom Design Integration

Posted by in Company,eCommerce,Success Stories | May 24, 2013

When Hot Shapers contacted us to integrate their Custom Design into their eCommerce platform, they were very clear; they needed it “for yesterday”.

Although we can’t time travel at Trepoly, we sure were able to help them get it up in as little time possible. Start to finish in ONLY 4 DAYS! Granted, they came to us with a very clear picture of what they wanted and how they wanted it, so we eliminated all the guess work and back and forth revisions.

They were quite impressed when we came back to them the same day and their Home Page was all done. Then we followed up with the rest of the pages and wrapped it up with a custom Product Page, just like they wanted it.

Their custom online store design included YouTube videos, Social Media integration, a Home Page Slider, custom coding and custom javascript to provide the functionality they envisioned. All-in-all we are very proud of how this project turned out and looking forward to continue strengthening our relationship with them.

Hot Shapers Online Store